Return Policy

Last updated: August 18, 2026

1. Nature of Surplus Goods

Items listed on our Buy marketplace are surplus, overstock or excess inventory and are sold "as described" based on the condition, photos and specifications provided at the time of listing. Minor variations in packaging, cosmetic condition or batch are normal for surplus stock and are not, on their own, grounds for return.

2. Eligibility for Return

• The item received materially differs from its listed description (wrong category, wrong quantity, or significant undisclosed damage)
• The item is reported within 48 hours of delivery or collection
• The item is unused and in the same condition it was received, where practical

3. Non-Returnable Situations

Because surplus stock is priced to reflect its condition, general wear, cosmetic imperfections, expected variance in bulk lots, and buyer's-remorse cancellations after collection are not eligible for return.

4. How to Request a Return

Contact your account manager or our support team within 48 hours of receiving the item, with photos and a description of the issue. Our team will review the request and respond within 2 business days.

5. Refunds

Approved returns are refunded to the original payment method, or offered as credit toward a future purchase, at the buyer's preference, once the returned item is received and inspected.

6. Contact Us

For return requests, email hello@vantagesurplus.com or reach us via WhatsApp.